We value every client and project. This refund policy explains the conditions under which we may offer a refund, how to request a refund, and what responsibilities both The Web Unity and the client have in such cases. By signing up for any of our services, you agree to all terms mentioned in this policy.
We collect client information to improve our services and website, to notify you of updates, or to address any issues related to your requests. If you prefer not to receive emails from us, please let us know in writing either through email or letter.
This refund policy applies only to services provided directly by The Web Unity and websites owned or managed by us. It does not apply to third-party services or websites linked to ours or vendors not controlled by The Web Unity.
At The Web Unity, we take pride in every project and aim for complete client satisfaction. If you are not happy with any part of our work, please contact us before filing a refund claim. We believe in open communication and finding a solution that works for both parties. If we are unable to reach an agreement after discussing the issue, you may then file a refund request.
We handle every project with care and aim to deliver results as per our agreement. However, if you are not satisfied and choose to go through our dispute resolution process, here is how refund eligibility works based on the service:
Full refund is available if the project has not been started or if the initial design has not been approved. A full refund request must be made within 180 days from the date of upfront payment
Partial refund may be offered if we fail to deliver the work after the initial design was approved. The amount will depend on how much of the project was completed
No refund will be issued if the project has been completed and uploaded to your server
Full refund is available if the project has not been started or if the initial design has not been approved
Partial refund may be provided if delivery is delayed or not as agreed after initial approval
No refund will be issued if the final work has been completed and delivered
Full refund is available if the project has not been started
Partial refund may be considered if we fail to meet our delivery terms and no agreement about refund was in place. The amount will be decided based on the part of the project completed and the remaining work
Once a client utilizes the revision opportunities during the design phase, the project is considered active and a refund will no longer be eligible.
Additionally, if the design has been approved and development has begun or been completed, refunds cannot be issued under any circumstances.
Refunds are only possible within the first 48 hours of the initial stage. If the project has started and surpassed 72 hours, it will be considered approved and you will be acknowledged as a satisfied customer.
Full refund is available if the assigned resource has not started work
Proportionate refund may be given based on the amount of work done if the client cancels the service
No refund will be issued for the work that has already been delivered. If you are not satisfied with the service, inform our project manager immediately. We will not accept refund or discount requests at a later stage
Refunds do not apply if payments are pending
Refunds are not valid if we did not receive the required information from the client on time
We are not responsible for delays or incomplete work caused by lack of communication or missing project details from the client
We do not offer compensation for delayed delivery unless there is a signed agreement that includes a penalty for delay
Our liability is limited to the value of the portion of the project that is incomplete. We are not responsible for any loss due to delays or services not provided. Refunds are only valid if the project is cancelled by the client in writing
Full refunds will be processed within 50 business days from the date of cancellation
Partial refunds will be processed within 180 business days from the date of cancellation
Refunds will be made using the same method as the original payment either by check or credit card
The Web Unity may update this refund policy at any time without notice. We encourage you to review this policy regularly. Continued use of our services means you accept any changes made
If you have any questions or suggestions regarding this refund policy, please contact us via email at info@thewebunity.com
